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      FAQs

      What lighters do Toker Pokers fit? 

      Who should I contact about order tracking and delivery?

      After your order leaves our facility, we won’t have any additional information beyond what you see when you track your package(s). If you have delivery-related questions during shipment or want more specific tracking information, please contact the carrier directly:

      Where do I find my tracking number?

      When your order ships, we’ll send you an email with the carrier tracking number (note: this is a separate email from your original order confirmation email). 

      Where do I find my estimated delivery date?

      You’ll see an estimated order delivery date when you track your order. Because this date is an estimate, your order could be delivered shortly before or shortly after this date.

      Can I change the delivery address on my order?

      No, our team moves quickly to process and ship your order—we cannot change your order or your delivery address. However, after your order ships, you can contact the carrier directly to see if they can update the address or redirect the package to a pickup facility.

      Why hasn’t my tracking information updated?

      Don’t worry if your tracking information doesn’t immediately populate—the carrier sometimes takes up to 48 hours to activate the tracking information. Please check back, the tracking information should update soon.

      Why is my order delayed?

      We do our absolute best to deliver your order on time, but enhanced safety practices and high order volume sometimes slow us down. After an order ships, your package could be delayed by delivery issues like severe weather, an incomplete delivery address, or regional service delays.

      What should I do if my order is marked as delivered but I didn’t receive it?

      For the fastest service, please contact the carrier directly. Sometimes carrier tracking information updates prematurely, and your package could be delivered within 24 hours. If it’s still before your estimated delivery date, please hold tight, your package is on the way. If it’s after your estimated delivery date, please contact the carrier for more information.